Help

How to obtain help

General support	support@chessclub.com
Website support	webmaster@chessclub.com

Telephone support	+1 (412) 521-5553
Fax number	+1 (412) 521-5575

* English. Telephone support available M-F 11 AM - 7 PM ET.

Mailing Address	Internet Chess Club 5820 Forbes Avenue, Suite 1 Pittsburgh, PA 15217 USA

Other Language Support

Español	soporte@chessclub.com
French	support_fr@chessclub.com
Italian	supporto@chessclub.com
Portuguese	suporte@chessclub.com

Dasher users: You can find help in the Help menu. Dasher has a built-in help system that can answer most any question you have. Additionally, you have access to HELP --> "Ask A Question" to have your question answered by the online help staff.

BlitzIn users: You can find help in the Help menu. Additionally, you have access to HELP --> "Ask A Question" to have your question answered by the online help staff. You can also check out the ICC Guide, which covers the basics like starting and playing a game.

ICC for Mac users: Go to Live Help in the CHAT ROOMS section and ask your question. To report a bug, visit the Help menu.

Additional help: If you're using other chess software to connect, or need additional help, you can ask a question on the chess server by going to the chat area and typing: /tell 1 <your question>

Advanced help

Most common actions taken by ICC members are simply a matter of clicking a link or button on the software. In the server help files, you can browse through all the possible commands. Some basic commands that can be typed:

seeking looks for a game.
say tells something to your opponent
tell tells something to a specific player
finger displays information about a player
history lists your recent games
observe allows you to watch games in progress ("observe *" to see the highest-rated game)
follow follows around a player, watching his every game ("follow *" to follow the highest-rated)
examine allows you to play over (post-mortem) games
message leaves a message for a player who is not online, or lists your received messages.