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iPad FAQ




Click and hold on the player avatars on the game board to see the player profiles.


Country flags identify players by IP address and show the Country a player is connecting from. This is not settable. There will be cases where players are traveling and showing a different flag than they would normally show when playing from home.


When viewing a game from OBSERVE --> EVENT GAMES, click and hold on the player avatars to see the tournaments being relayed and click on the finger/profile notes or the sponsored website


The whistle sound indicates that you are receiving a personal chat request. Look to the lower right-hand corner at the chat bubble. You will see how many chat requests you have. Click on the bubble to bring up your current chats. You can also manage your friends list and chat in public channels in the chat area!


You can remove a current chat by swiping your finger from left to right or right to left on the chat you want to remove. This will display a delete button that you will press to confirm.


To recover a lost password, please click HERE.


You can find GM Joel Benjamin's complete video tuturial HERE.


On the login screen, click the Renew Account button, below the login box. You will see the username and expiration date at the top, along with other useful information.


The extra time it takes to transmit your move to ICC and your opponent's move back to you is known as "LAG". Lag affects all iPhone games to varying degrees, and signal strength affects the amount of lag you experience. If you have less than full bars, you can expect to have more lag. With that in mind, you can offset lag by picking a time control that compensates you for lag by selecting a larger time control and larger increment (seconds returned to your clock after you move). Trying to play fast games when you are experiencing lag will often result in a time loss.


When you connect to ICC, you are making a direct and constant connection to our playing server. This allows you to play games in real time and observe Titled-player games in real time. Any disruption in your signal strength can potentially disconnect you from ICC, so keep that in mind when trying to play games in areas where you have a weak signal. Unless you lose signal completely, you can often reconnect and resume the game you were playing, or observe the same game you were watching.


Please contact our Adjudication team and include your username and the opponent's username. Please also fill in additional information and let us know what result you are requesting. You can claim:

  1. WIN -- If you are winning the game and your opponent won't resume. (claim WIN)
  2. DRAW -- If the game is roughly even and your opponent won't resume. (claim DRAW)
  3. ABORT -- If the game is in the first few moves and your opponent won't resume. (claim ABORT)
  4. LOSS -- If you are losing, asking for a loss would clear the game from your list. (claim LOSS)


Yes! Go into SETTINGS and turn on "AutoMail PGN"! This will send each game you play to the email address you signed up with. If you need to update your email address, please go into the HELP sectoin and select "Customer Support" from the Email Support section and let us know your new email address and we will update it for you.


You are permitted to connect with your account from any device. If you experience problems connecting after getting a new device, please contact our Customer support address and include your username and password.


This occurs when you have an iPhone-only membership and try to log into it with a different username. Your membership plan allows you to log in with your mobile device, with the username you created when signing up. You have the option to upgrade to a full membership, unlocking your account so that you can log in from your desktop, notebook, mobile device, and from different usernames. Upgrading has other membership benefits, which can be found here.


You can upgrade to a full membership by visiting the purchase webpage. Upgrading has additional membership benefits, which can be found here.


Besides the Iphone, you can access ICC via Windows, Mac, and Linux.  But to access all these PC based systems, you need full ICC membership. The iphone membership is for Iphone-only access! Upgrading has additional membership benefits, which can be found here.