I have once in a while had my computer account lose on time due to a bug or a problem in the interface. If this occurs repeatedly or early in the game I get a message from bot “JimmyS” saying that the computer account has been suspended from rated play.
Well, I am ok with this. I look at the problem and if possible make a fix. Recently I fixed a bug where an invalid opening move could be played for example. But then getting the flag reset so the account can play rated again is a manual process. I have to find an admin who is available, understands the problem and will respond. In practice I have found this is not so easy.
Why not modify the bot so it can be messaged with a request to reset? If you want to have a human review those requests that is ok, but if so please assign someone who will do it regularly. Or if you trust me and other operators to say we’ve fixed it then let the bot do the reset back to “rated allowed.”