I disconnect when on my Android mobile and when I am at home on computer.
I have a different point of access and provider for each.
Disconnections happens. and I do not understand ICC policy, I must say that I cannot play in these circumstances and thus not renew it.
Admins and helpers do nothing. They just know the drill you by repeting “Oh just have fun, and by the way this is YOUR problme, not ours” unless you are tired of their repeating BS (that they know it si BS) until you quit.
I must say that as a recent first buyer, I will not renew my subscription. Impossible to find your place there, I tried hard each times at the ICC to get some fun, they are not capable of engineering it. In fact they make people regret the good old days and ways to play Chess. i.e. OTB with firiends and beer.